Community Joint Ventures

Hi gang, Rick here from Community Joint Ventures with a great article provided to us from Sean Cohen at AWeber Communications, Putting The “Service” Back In “Customer Service”.

The future of customer service is here. Technology has made seeking out support faster and easier than ever. But, has your digital age company sacrificed true service in the name of automation?

Today, finding customer support is as simple as writing an e-mail or picking up the phone. But, even though you’re not face-to-face with your customers, you still leave a lasting impression. Do you come across as caring and competent, or menacing and mechanical?

Offering stand-out service on the Internet isn’t as hard as it is rare. Take these simple steps towards old-style service in the digital age:
http://www.aweber.com/?291426

Give Each Customer a Personal Response
When a customer sits down to e-mail your company, it’s because he needs help. He chooses e-mail because it’s quick, but his request still warrants a satisfying and personal response!

Companies eager to save time and money often take automation too far in their customer support. Each customer has a unique question, and deserves a unique answer. Even if you save time by copying and pasting stock replies, change the opening and closing to make the message sound less robotic.

Be Clear, But Sincere
When responding to customers’ e-mail, be sincere and to the point. Before sending a message, try turning the tables. Ask yourself, “Would this answer satisfy me if I were the customer?”

Take that extra moment to give your customer the help he deserves. It might mean the difference between a satisfied customer and a credit card chargeback!

Offer Live Customer Support
E-mail has become an acceptable form of communication. But, live customer support is still necessary. The plethora of information available online can be overwhelming to customers, especially those new to the Internet!

Single your company out from the crowd by providing customers with a real person to talk to. Live phone support is an invaluable way to foster trust. When your customer has reached the end of his Internet rope, and just needs help, your toll free number is the answer he’s looking for.

Make Sure Your Support Reps Have All The Answers
The presence of phone support will do no good if your staff doesn’t know your product! Customer support reps should be warm and friendly, and willing to help with any aspect of your product.

What a good feeling it is to talk to someone who feels confident in his product. It’s even better if he’s knowledgeable enough to solve your problem without transferring you all around the company!

Provide Stand-Out Service; Gain Lifelong Customers
Too many e-businesses skimp on customer service, hiding behind web sites and message boards. Customer support is an integral part of every company, even those operating solely online. Be one of the few to offer stellar service, and gain customers for life!

Customer Service is becoming a lost art, but Sean Cohen wants to make sure that never happens at AWeber Communications! Find out what service is meant to be.
http://www.aweber.com/?291426

Join other entrepreneurs like yourself and increase your sales without spending a dime!. Were all about doing joint ventures with others that requires No Money, No Risk and very little time spent. That’s what a TRUE joint ventures is, a WIN-WIN for all parties involved. Sign up, our membership is always FREE.

Also we value your comments, if you can add more info in regards to this article please do so. Thank you. Rick Ostler, Community Joint Ventures.

Hi gang, Rick here again from Community Joint Ventures with tips on what customers want, need and ultimately purchase. If we can understand what their needs are then we can speed the process in selling them.

There are various ways that you can find out what customers are buying both from online businesses and from brick and mortar businesses. Once you find out what customers are buying you can focus your website content and articles on what your mainstream customers are looking for.

Some of the ways that you can find out what people are wanting and needing:

Check out the malls. Go to a shopping mall and sit for awhile. Make note of the shopping behaviors of those people who are around you.

Establish what stores have all the action. Watch to see which stores have the most consumer traffic. Take a look inside to see what is being sold, how it is being sold, how much it is selling for, and how the product is being marketed.

Take a look at advertising and marketing. Although you may not be selling the same items as those stores in the mall you should still a look at what makes these stores stand out among the rest. How are the products grouped together in the store? How is the product being advertised?

What you find out from brick and mortar stores can be applied to your online business. Learn what works when it comes to advertising online. Find out what is visually appealing for consumers that makes them want to buy that particular product.

Check out your local auction portal or sites. For example, Ebay.com. Most of the sites, they publish “What’s Hot?”, “Recently Added”, “Top Viewed”… Surf around. I would say www.ebay.com is my favorite place to study what online shoppers want. Don’t forget to look out for .com.au, .com.uk.,… These would be more location targeting and you’ll be able to hit the correct market.

Join other entrepreneurs like yourself and increase your sales without spending a dime!. Were all about doing joint ventures with others that requires No Money, No Risk and very little time spent. That’s what a TRUE joint ventures is, a WIN-WIN for all parties involved. Sign up, our membership is always FREE.

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Also we value your comments, if you can add more info in regards to this article please do so. Thank you. Rick Ostler, Community Joint Ventures.